Shipping and Return Policy

Shipping Policy for the USA:
Snuggle Petz products to customers in the USA. The shipping time could be from 7-15 days, depending on the shipping. The shipping may take two extra days if any delay occurs.Snuggle Petz provides free shipping methods. 

Returns Policy for USA:
Snuggle Petz accepts returns for defective or damaged products within 4 days of delivery. If the customer receives a defective or damaged product, they should contact Snuggle Petz at production@therocketretail.com within 7 days of delivery to initiate the return process. The customer will need to provide photos or videos to prove the defect or damage. Snuggle Petz will then provide a return address for the customer to send the product back. Once the product is received and inspected, Snuggle Petz will either send a replacement or issue a refund.

 

There are several reasons why Snuggle Petz may not accept returns or issue refunds, including:

 

Non-defective items: Snuggle Petz does not accept returns or refunds for non-defective items. This means that if you simply change your mind or no longer want the product, you will not be able to return it.

 

Customized products: If you have customized your product, Snuggle Petz will not accept returns or refunds. This includes products with custom logos, designs, or other personalizations.

 

Shipping issues: If the product was lost or damaged during shipping, Snuggle Petz might not be responsible for the return or refund. However, they may offer a partial refund or a replacement product.